As of July 2017 Sony will no longer support dash and functionality will end. Important Notification About Battery Pack VGP-BPS26 in VAIO Personal Computers.
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Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Text file format please.
Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and press the ENTER key. Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here.
Please upload to your OneDrive and share with everyone a copy of your System log filefrom your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive.
To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.
For help with OneDrive see paragraph 9.3: